Policies

Who We Are

Wheeler Developments is the data controller responsible for the personal data described in this Privacy Policy.

Name: Wheeler Developments
Email: admin@wheeler.gg
Address: La Grange, Rue des Jehans, Torteval, Guernsey, GY8 0RE

What Data We Collect

We collect the following personal data when you use our website and contact us:

Contact and enquiry data you submit through our contact form: your name, email address, phone number, and project information you choose to provide.
Cookie consent preferences: your choices about which cookies you accept or reject, and related consent status information.
Device and technical data: your IP address and basic device/browser information that is necessary for the website to load securely and function properly.
Usage data (analytics): information about how visitors use our website, collected through analytics technologies that require your consent.
Advertising network data: information collected through advertising network technologies that require your consent and may use pseudonymous identifiers to measure or deliver advertising-related functionality.

We collect personal data from the following sources:

Directly from you when you submit an enquiry through our contact form.
Automatically when you access the website (for example, through technical logs and security-related records, including IP address).
From cookies and similar technologies when you choose to allow non-essential cookies through our cookie settings.

Providing contact and enquiry data is optional, but if you do not provide it, we will not be able to respond to your enquiry or provide a quote based on the information you would otherwise submit. Providing cookie preferences is optional; you can use the website with non-essential cookies turned off.

How We Use Your Data

We use your personal data for the following purposes and legal bases:

To respond to your enquiries, discuss your project, and provide quotes based on the information you submit through our contact form (contract).
To deliver our building and construction services to clients who engage us, including managing project communications and related records (contract).
To operate, maintain, and secure our website, including preventing and responding to security threats and abuse (legitimate interest).
To collect website analytics using cookies or similar technologies, in order to understand how visitors use our website and improve it (consent).
To enable advertising network technologies that use cookies or similar technologies (including pseudonymous identifiers) for advertising-related functionality (consent).

Who We Share Your Data With

We share personal data only where necessary for the purposes described above.

Cloudflare provides website security and performance services (such as content delivery and protection against malicious traffic). This involves processing device and technical data (including IP address and browser/device information) to deliver and protect the website. Cloudflare processes personal data in accordance with its own privacy policy.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Some of our service providers are located outside the EU/EEA, specifically in the United States.

Cloudflare: Cloudflare, Inc. is certified under the EU-U.S. Data Privacy Framework (DPF).

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Enquiry and contact-form data: kept for up to 24 months from last contact if no project proceeds, then deleted.
Client and project records (contracts, correspondence, site details): kept for the duration of the project and for 6 years afterwards, in line with contractual limitation periods under Guernsey law and to handle any warranty or defect issues.
Accounting and invoicing records: retained for 6 years to meet Guernsey tax and statutory record-keeping obligations.
Cookie consent records: retained automatically for compliance purposes.
Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).
Security logs and technical records: 12 months.
Analytics data: until consent is withdrawn or according to the analytics tool retention settings.
Advertising/marketing tracking data: until consent is withdrawn.

Your Rights

If you are in the EU/EEA, the UK, or Switzerland, you have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Delete your personal data (the “right to be forgotten”).
Restrict how we use your personal data.
Receive a copy of certain personal data you have provided to us in a structured, commonly used format, and to have it transferred to another provider where technically feasible (data portability).
Object to our processing of your personal data in certain circumstances.
Withdraw your consent at any time where we rely on consent (this will not affect the lawfulness of processing before you withdrew consent).
Not be subject to automated decision-making or profiling that produces legal effects or similarly significantly affects you.

To exercise your rights, contact us at admin@wheeler.gg. We may need to verify your identity before responding.

We will respond within one month.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to reduce risk.

Data Breach Notification

If a personal data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. Where we notify you, we will describe the nature of the breach, the likely consequences, and the measures taken or proposed to address it.

We maintain procedures to detect, report, and investigate security incidents. If you suspect a security issue, please contact us at admin@wheeler.gg.

How to Lodge a Complaint

You have the right to lodge a complaint with the supervisory authority in your usual place of residence, place of work, or where you believe an infringement has occurred.

Because Wheeler Developments is based in Guernsey, you may also contact the Office of the Data Protection Authority (ODPA) in Guernsey.

We encourage you to contact us first at admin@wheeler.gg so we can try to resolve your concern.

Updates to This Policy

We review and update this Privacy Policy periodically. The “Last updated” date at the top of this policy shows when it was last changed. If we make significant changes, we will provide a notice on our website and, where appropriate, notify you by email.

Changes take effect from the date indicated at the top of this policy. Where processing is based on consent, we will request new consent when required.

Contact Us

Email: admin@wheeler.gg
Address: La Grange, Rue des Jehans, Torteval, Guernsey, GY8 0RE
Data Controller: Wheeler Developments